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Can I personalise my gift card?

Yes, the gift card can be personalised or individually designed.You can either choose a sports design (template) and add your own message or you can upload your own picture, choose a background colour, a font type and colour, and individually design the card yourself.You can visit our Gift Card webs

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I’d like more information about setting up an account as a school. Where can I find this?

You can visit our Decathlon for Schools website or send an email to decathlonforschools@decathlon.com.

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I want to buy a gift card for someone else. Can I have it sent directly to them?

You can choose between sending the gift card link directly to the recipient or to yourself.You can visit our Gift Card website for more information

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How much money can I put on my gift card?

Our gift cards can be loaded with any amount between £10and £200.

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Are my personal details secure?

You can enjoy your shopping experience at decathlon.co.uk secure in the knowledge that your details are safe. You can choose to save your payment details on your browser and use the Auto-Fill function if you wish, but your details aren’t stored internally on our system to enhance security. You can f

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When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

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How can I pay for my gift card?

A gift card can be purchased using any of the below payment methods; Visa Debit/Credit Master Card PayPal/Klarna/Apple Pay/Google Pay

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When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

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I need help with my Second Life order. What do I do?

Please contact us through the contact methods on the help centre. With your GB order number to hand, our Customer Loyalty Team will be happy to help !

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How much money can I put on my gift card?

You can purchase a single gift card to the value of £10-£200

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Do you deliver on weekends?

Some carriers are able to deliver on weekends but it depends on your area. Currently the service cannot be selected as an add-on at checkout.

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I ordered a gift card online. How long do I have to wait to receive it by email?

It should come through to your chosen email inbox immediately but it can take up to 24 hours

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I need more information about paying with Klarna. Where can I find this?

You can find our detailed Klarna information here You can also contact Klarna directly if you want to know more (for example, if your payment is being rejected with them).

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I’ve been advised that my product has been recalled - what do I do?

On the very rare occasion we have to recall products you will be notified. We will advise which product you have bought has been recalled and you must then return this immediately to your local Decathlon store. Here you will be offered 1 of the following options: 1 You will either receive a full ref

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How much money can I put on my gift card?

You can purchase a single gift card to the value of £10-£200

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Can my gift card be partially redeemed or combined with another payment method?

Yes, you can combine it with another payment method.

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How can I pay for my gift card?

You can pay for your gift card via debit and credit card. We are planning to offer other payment methods in the future.

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Can I make a Decathlon for Business purchase in-store?

Absolutely, you’ll be able to make a business purchase both in-store and online. To make a business purchase in-store, please contact us or visit your local store, where our team will be happy to help you.

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I’d like more information about setting up an account as a business. Where can I find this?

You can visit our Decathlon for Business website or send an email to decathlonforbusiness@decathlon.com.

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When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

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Customer Service

Monday to Friday: 9am - 8pm

Saturday: 9am - 6pm

Sunday: 9am - 6pm

Write to us

DECATHLON UK HEAD OFFICE, customer Loyalty Team, 9 Maritime Street, London, SE16 7FU.

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