I received a defective item in my online order. How do I return it?

If we sent you a defective item in your online order, send us photos via any of our channels and quote the order number.

Let us know if you'd prefer to have the item re-sent or a refund and the Customer Loyalty Team will get back to you with a solution.

For items less than 5kg, we'll send you free returns labels to send them back via Royal Mail or ASDA.

For larger items, we can arrange a collection Monday to Friday so you can let us know what day works best.

The item would need to be disassembled and packaged otherwise unfortunately the driver won't be able to collect it.